Reference

Your Privacy Policy at citra77

Your account data, wallet records and device cookies are handled under this Privacy Policy before you enter Live Dealer Lobby, Rocket Crash or any other room.

Account data useCookie controlsQRIS record handlingSupport contact paths

Explore Lobby Read FAQ

How Our Policy Applies Locally

citra77 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your privacy choices start when you create an account with a phone number, password and wallet preference. We collect the data needed to run account access, verify wallet activity and respond when you ask us to change or check your records. Access and eligibility depend on

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local law and are available only where local law permits. When you use DANA, OVO, GoPay or QRIS, we store transaction references, time stamps and account links so our support team can trace a deposit or withdrawal request without asking for more than we need. We
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do not ask for your payment app password. Cookie data helps us remember device sessions, language settings and login status, and you can clear it through your browser settings at any time.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Three Ways To Ask Us

Privacy requests are handled by the same account team that checks login access and wallet records, so you do not need to repeat your case across channels. Tell us the phone number or username on your account, the data request you want handled, and whether the issue relates to cookies, profile details or payment references.

Team online

Live chat privacy desk

Use the chat bubble after login between 09:00 and 01:00 WIB. We may ask you to confirm your username and recent QRIS reference before discussing account records.

WhatsApp account help

Message our WhatsApp support line from the number linked to your account. For privacy changes, we confirm identity first, then pass the request to the account data queue.

Email data request

Send privacy questions through the email address shown in your account area. Include your username, contact number and the exact record you want checked, corrected or removed.

DATA HANDLING

Six Controls Behind This Policy

Privacy protection is part of the account flow, not a separate promise. We limit access to account records, keep payment references tied to support cases, and use device checks to reduce mistaken…

Account profile data

We use your username, phone number and profile settings to keep login access consistent. You can request correction when a spelling, contact number or wallet label no longer matches your current details.

Payment reference storage

DANA, OVO, GoPay and QRIS records are stored as transaction references, not payment app passwords. These logs help us match wallet activity to your account when you ask support for a check.

Cookie and session controls

Cookies remember login status and basic device signals. On Android Chrome, go to Settings > Site settings > Cookies if you want to clear site data before opening a fresh session.

Security change path

If your phone is lost, open Account > Security > Logout All Devices after you regain access. We then treat later logins as new sessions and may ask for confirmation.

Retention for account checks

We keep records only as long as needed for account access, transaction checks, dispute handling and legal duties. When a record is no longer required, we remove or separate it from active account use.

Human request handling

Privacy requests are read by support staff before any account change is made. We do this to avoid deleting or changing data after a mistaken message from an unverified contact.

Answers About Your Data Rights

Use these answers when you want to know what the Privacy Policy means for your account, wallet checks and device sessions. If your question involves a live account, contact us after login so we can review the correct records and avoid sharing account details with the wrong person.

We collect details needed to create and protect your account, such as username, phone number, password status, device signals and wallet references. We use this data for login access, support checks and account record accuracy.

Yes. The policy covers transaction references from DANA, OVO, GoPay and QRIS when those records connect to your wallet activity. We store references and time stamps, not your payment app password.

Open your account area and check Profile first. If the field cannot be changed from there, contact live chat between 09:00 and 01:00 WIB and confirm your username from the linked phone number.

You can ask us to review data removal. Some records may need to stay for wallet checks, disputes or legal duties, but we will explain what can be removed and what must be retained.

Cookies help remember your session, language choice and basic device behaviour. You can clear them in your browser, but you may need to log in again and confirm account access afterward.

Only support staff assigned to account and data requests should handle your case. We use identity checks before discussing profile records, wallet references or device sessions through chat, WhatsApp or email.

Yes. Account access, data handling and eligibility depend on local law and are available only where local law permits. When rules require a record to stay available, we explain that limit clearly.

Your Privacy Policy at citra77

Three Ways To Ask Us

Live chat privacy desk

WhatsApp account help

Email data request

Six Controls Behind This Policy

Account profile data

Payment reference storage

Cookie and session controls

Security change path

Retention for account checks

Human request handling

Answers About Your Data Rights

01 What account data does citra77 collect when I join?

02 Does this Privacy Policy cover DANA, OVO, GoPay and QRIS?

03 How can I correct my phone number or profile data?

04 Can I ask citra77 to delete my account data?

05 What cookies are used when I open the lobby?

06 Who can see my privacy request inside support?

07 Does local law affect access to my account data?

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