Reference

Terms That Set Your Account Rules

citra77 puts Live Dealer Lobby, Rocket Crash, Volleyball Betting, and wallet actions under one Terms & Conditions page, so you know which rules apply before you open your…

Account stepsDANA timingQRIS receiptsLocal-law access
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citra77 Terms That Set Your Account Rules
CONTACT PATHS

Three Ways To Ask About Terms

Terms questions should reach people who can check your account record, not a generic inbox. Our support team is available daily from 09:00 to 23:00 WIB through live chat, WhatsApp, and email. For wallet-related clauses, include the payment rail, receipt time, and account username. For access clauses, tell us your device path, such as Android Chrome or iPhone Safari, so we can trace the step you reached.

Team online

Live chat

Use live chat for fast questions about account clauses, wallet wording, or acceptance prompts. We can see the page you opened and ask for your username before discussing account-specific Terms & Conditions details.

WhatsApp

Send WhatsApp messages between 09:00 and 23:00 WIB when you need to share a DANA, OVO, GoPay, or QRIS receipt linked to a Terms question. Mask private wallet data before sending screenshots.

Email

Email is better for correction requests, account closure questions, or longer Terms & Conditions concerns. Include your registered phone number, username, and the clause you want us to check.

ACCOUNT CARE

Six Controls Behind Your Terms

The Terms & Conditions are tied to the way we run account records, cookies, security checks, and wallet history.

Account data

We record the details you submit during account creation, including username, phone number, and wallet naming. The Terms explain when we use that data to verify access, process wallet actions, or answer your support request.

Cookie use

Cookies help us remember sign-in status, language preference, and device sessions. Under the Terms, you may clear browser cookies, but you may need to sign in again before entering Live Dealer Lobby or wallet pages.

Security steps

Your account security path sits under Profile > Security after sign-in. The Terms allow us to pause sensitive wallet actions when a new device, unusual location, or mismatched payment name needs checking.

Wallet records

DANA, OVO, GoPay, and QRIS records are kept with time stamps, receipt references, and account usernames. The Terms use those records to settle disputes about deposits, withdrawal checks, or duplicate requests.

Retention period

We keep account and wallet records only for operational, security, and dispute-handling reasons described in the Terms. If your account closes, some records may remain where needed for audit, fraud checks, or legal requests.

Change requests

Ask support to correct outdated phone data, wallet naming, or profile details. We may request proof through email or WhatsApp before changing records that affect withdrawals, sign-in recovery, or Terms acceptance history.

Terms Questions You May Search

These answers focus only on our Terms & Conditions, including account access, wallet rules, data handling, security checks, and support requests. If your question involves a specific transaction or account event, contact us with your username, payment rail, device, and the time it happened. We will compare your request against the current Terms and the account record we hold.

You accept the Terms when you create an account, sign in after an update, enter the lobby, or request wallet activity. We may show an acceptance prompt again when wording changes.

Yes. The same account rules apply across Live Dealer Lobby, Monopoly Live, Rocket Crash, Volleyball Betting, Super Bingo, and Fish Hunter. Category rules may add details, but they do not remove account obligations.

The Terms require the wallet name, receipt, and username to match before we credit or investigate a deposit. For QRIS, the code time and reference help us trace the payment record.

Yes. The Terms allow verification when a withdrawal request, device change, wallet mismatch, or account recovery case needs checking. We ask only for details needed to confirm ownership and payment direction.

Contact live chat, WhatsApp, or email with your username and the detail you want corrected. For phone or wallet changes, we may ask for proof before updating account records.

We place the updated Terms on this page and may ask you to accept them at sign-in. If you do not agree, contact support before continuing wallet activity or game access.

Access depends on local law and is available only where local law permits. If you are unsure about your location, check the Terms and contact support before creating or using an account.

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